What does the Lab Department do?
The lab department at PWHealth manages all the pap smears, mammography, blood work, cultures, and others items that are sent to the lab. Someone from our lab department is available Monday through Friday 8:00am-4:30pm to answer your questions.
How is billing for lab work handled? Quest Diagnostics We have an exclusive contract with Quest Diagnostics for all laboratory processing. Please verify with your insurance that Quest Diagnostics is in your network.
United Healthcare Patients Although Quest is not the preferred provider for lab services, we have an exclusive agreement in which you may continue to have your labs submitted through Professionals for Women’s Health to Quest. You will still be billed for any labs that go toward your deductable, however Quest has agreed to waive any other patient responsibility.
When will I get my Lab results including my pap smear and mammogram results?
Please expect three to four weeks to receive your Pap smear results. In addition we are pleased to inform you that we have implemented a personalized lab results system called ResultsCall. This system provides patients with 24-hour access to test results.
Our system allows you to access your lab results with a personal identification number (PIN) through using your touchtone telephone. ResultsCall will call and notify you when your results are available. Simply call our dedicated automated results line, (877) 254-1956. Your PIN is the number you created in the office, or the number you created when you registered on the patient portal.
We know your time is valuable and we want to extend this service to our patients. We believe that you will find this system to be a great addition to the value of care we provide.
What about my obstetrical blood work? First OB blood work: The blood work done at your initial visit takes two days for us to receive the results. All normal results will be given to you at the next visit. A nurse will call any abnormal results to you.
AFP (Alpha Fetal Protein): These results take 5-7 days for us to receive. Our office will contact you by phone with normal and abnormal results.
Glucose and Hemoglobin: These test results will be available within 2-4 business days. A nurse will call all abnormal blood work to you.
Amniocentesis: These results can take up to 14 working days to receive. Normal and abnormal results will be called to you the day they are received in our office.
Group B Beta Strep: This tests takes two days for the results to be given to our office. You will be notified at your next visit of normal results. You will be notified at your next appointment of normal and abnormal results.
If you have any questions, please feel free to contact our office at 614-268-8800.
The number for the dedicated automated results line is 877-254-1956.
For general information or questions, please email us. Please note: Clinical questions cannot be answered via email due to the current HIPAA Regulations.
Notice: All pages and their content are provided as information only. This is not a substitute for medical care or your doctor's attention. Please seek the advice of your doctor.